Do the customer service your number one.
WhatsApp + CRM
Take control of the entire customer contact process, create personalized leads and proposals and manage them in a single tool.
Create, automate and track your sales in one platform
Get all integrated channels.
Reach your customers wherever they are, without the need for add-ons.
AI right where you need it.
Creates an assistant that streamlines support, leveraging routing and automation.
Intelligent and intuitive workflows.
Take the right conversation to the right agent and combine it with integrations for a more personalized experience.
Connect with your favorite apps.
Integrate with your preferred commercial systems, from e-commerce to CRM.
Release customer trust
Whether it’s a fast-growing fintech, a bank, an investment firm or insurance company, establishing and maintaining trust with your customers is key. Xfiv makes it easy, resulting in stronger customer relationships, increased customer satisfaction and greater lifetime value.
Locations and links
Consult the coverage of your services through maps from your preferred channel, adapt it to your sales process where your customers will know in real time your products.
Content processing
Our third-party applications integrated to our platform allow you to analyze text, recognize images and take actions automatically.
Connect customers with the right agent
Talk to your customers and your team from one place. Communicate internally and resolve customer inquiries efficiently.
Private notes 
Use private notes to communicate with your team.
Automatic Assignment 🆙
Automatically routes agents who are online.
Mentions 
Use @mentions to share information and communicate efficiently within the team.
Defined answers 💡
Provide faster answers to frequently asked questions.
Integrate internal systems and your e-commerce
with no problems! 😎
We integrate your company’s sales systems such as ERP, among others with your online store in an intuitive way.
Update in real time information such as stock, prices, codes and products.
Quick action commands⚡
The command window improves agent productivity by providing the most common actions, such as resolving a conversation or postponing it until the next response in one place.
Press ⌘ + K (mac) or Ctrl + K from your panel to access this function.
🤖 Automate conversations with chatbots
Ease customer service efficiency by automating queries that can be easily resolved with self-service.
We create your virtual assistant with efficient responses to ensure customers get helpful and effective answers.
Maximize live agent time and energy on higher priority and more complex queries.
Reduce resolution time and guide customers to self-service when possible.
Reduce customer service operating costs and increase team productivity.
Execute actions on autopilot 🚀
Automating your tasks has never been easier with our powerful builder. Simply select the triggers you want and let Xfiv do the rest.
You can chain as many conditions and actions as you wish.
- Assign agents
- Assign teams
- Notify your teams by e-mail
- Assign labels
- Mute conversations
- Enabling webbook events
🧠 Need a customized integration?
✅ Provide frictionless experiences.
We simplify the creation of software directly from Xfiv, your company’s contact management, live testing for transaction authentication, you name it.
We’ve got you covered!
Deliver experiences your customers can rely on
Deliver conversational experiences at scale across all channels.
- Free platform configuration to find the optimal fit for your business
- Scale cost-effectively with seasonal agent packages to meet demands
- Use customer history and context to match customers with the right agent
- Optimize the customer experience by creating a virtual assistant to assign each conversation to the right agent.
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For growing teams starting to scale to new heights with Xfiv -
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Shared Team Inbox
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Basic chatbot (static)
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1 Channel (WhatsApp)
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10 Users Included (Seats)
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1,000 Monthly Active Contacts
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WhatsApp Business API included
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Free 1,000 conversations per month
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Email Support
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More
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Extra Agent ($29,00/Month)
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100 Aditional Active Contacts ($10.00)
Busines
from-
When you require streamlined and centralized controls -
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Shared Team Inbox
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Unlimited Channels
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Custom Integrations
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30 Users Included (Seats)
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Email / WhatsApp Support
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Advance chatbot (dynamic)
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3,000 Monthly Active Contacts
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WhatsApp Business API (Green check)
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More
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Extra Agent ($29.00/Month)
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100 Aditional Active Contacts ($10.00)
Browsing
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