Whether it’s a fast-growing fintech, a bank, an investment firm or insurance company, establishing and maintaining trust with your customers is key. Xfiv makes it easy, resulting in stronger customer relationships, increased customer satisfaction and greater lifetime value.
Consult the coverage of your services through maps from your preferred channel, adapt it to your sales process where your customers will know in real time your products.
Our third-party applications integrated to our platform allow you to analyze text, recognize images and take actions automatically.
Talk to your customers and your team from one place. Communicate internally and resolve customer inquiries efficiently.
Use private notes to communicate with your team.
Automatically routes agents who are online.
Use @mentions to share information and communicate efficiently within the team.
Provide faster answers to frequently asked questions.
We integrate your company’s sales systems such as ERP, among others with your online store in an intuitive way.
Update in real time information such as stock, prices, codes and products.
The command window improves agent productivity by providing the most common actions, such as resolving a conversation or postponing it until the next response in one place.
Press ⌘ + K (mac) or Ctrl + K from your panel to access this function.
Ease customer service efficiency by automating queries that can be easily resolved with self-service.
We create your virtual assistant with efficient responses to ensure customers get helpful and effective answers.
Maximize live agent time and energy on higher priority and more complex queries.
Reduce resolution time and guide customers to self-service when possible.
Reduce customer service operating costs and increase team productivity.
Automating your tasks has never been easier with our powerful builder. Simply select the triggers you want and let Xfiv do the rest.
You can chain as many conditions and actions as you wish.
✅ Provide frictionless experiences.
We simplify the creation of software directly from Xfiv, your company’s contact management, live testing for transaction authentication, you name it.
We’ve got you covered!